Safety & Security

The world may present heightened security challenges but we at Shangri-La Hotels and Resorts have always considered guest comfort and safety as our highest priority.

To this effect, we would like to advise you of a few of the proactive programmes that are an integral part of our daily operations in all of our hotels. These include:

  • Reinforcement of our staff awareness programme that states "All staff are part of the security team" and are responsible for looking after your safety and security.
  • Shangri-La properties being equipped with the latest closed circuit television and recording technology (CCTV) at key areas which are monitored by trained security officers on a 24 hours a day, 7 days a week basis.
  • Comprehensive Security Audits conducted regularly of all Shangri-La and Traders hotels.
  • Dedicated Fire/Life/Safety Officers appointed at each property whose responsibility is to monitor vigilantly and maintain our fire/life/safety systems.
  • Security staff participation in security workshops to ensure they are thoroughly trained to deal with emergencies of all types.
  • Cross functional emergency response teams on site at each of our hotels 24 hours a day, 7 days a week.

Shangri-La Hotels and Resorts is renowned for the luxury experience it provides guests and you can rest assured that we will do our utmost to ensure your well-being and safety.